Help

Buy Once, Read Anywhere:

Native Pocketmags newsstand products are now available on all major digital platforms. Simply make your purchases here at Pocketmags.com, download the app for your platform, login to it, then enjoy all of your favourite magazines in one place, on your favourite device!

Links:

iPad: click here
PC and Mac (online): Click My Magazines and then click on the cover of the issue you wish to read.
PC (offline): click here
Android/ Google Play: click here
Kindle Fire: click here
Blackberry Playbook: click here

Most titles on Pocketmags also have their own branded app, so if you prefer to keep all your titles separate you can click on the Apple/ Google Play logo on that title’s page to go to the app.

General:

Q. What is a Pocketmags account? A. A Pocketmags account allows you to access and read your purchases on multiple devices; including PC and Mac, Apple devices (e.g. iPad, iPhone, iPod Touch) and Android. You can see what formats your favourite title is available for on the magazine’s page on Pocketmags. An account also protects your purchases in the case of a lost or stolen device.

Q. How long will my order(s) take to arrive? A. Your purchases will be available immediately under the ‘My Magazines’ section of Pocketmags online and in ‘My Library’ on the apps. If for any reason this is not the case please contact help@pocketmags.com

Q. I’ve ordered a subscription when will it start? A. Subscriptions start from the first new issue released after you take out your subscription. On the iPad and iPhone if the latest issue is not already in your account and you have purchased a recurring/ time-based subscription (e.g. 12 months, not 12 issues) then the latest issue will be added to your account. If you have purchased an issue based subscription (e.g. 12 issues) or a back issue bundle on an android device, iPad or iPhone then these can be used on any issues which have already been released simply by clicking on the issue price and selecting Yes when prompted to use a credit. If you would like to use some of your subscription as ‘credits’ for back issues on the PC/ Mac please contact help@pocketmags.com with your username (email) and which issues you would like.

Q. Why are my purchases not showing up on my new/ other device? A. You need to login to your Pocketmags account on each app and device which you use. This will then sync your purchases.

Q. How do I send my purchase as a gift? For full instructions refer to our gift guide.

Apple apps:

Q. How do I download the app for my title? A. If an app is available for your favourite title the App Store logo will appear on that title’s page on Pocketmags, simply click on the logo to go through to the App Store. Each app comes with one issue included in the price.

Q. My app won’t load past the splash page, how can I fix this? A. Simply delete the app (by holding your finger on the app logo until it wobbles and then clicking the cross) and then redownload it from the App Store (this will be free of charge as the purchase is linked to your iTunes account).

Q. I’ve made a purchase but the issue/ subscription hasn’t appeared in my account. A. If you haven’t already, please register a Pocketmags account by clicking login/register in the top right corner of the app homepage and then contact help@pocketmags.com stating your username and the problem.

Q. When I click Read the pages are black but the navigation still works? A. This suggests that you may be running low on capacity on your iPad and the iOS is auto-deleting content. Please free up some space on your iPad if applicable and then delete the issue and redownload it – to do this click ‘My Library’ (the second tab at the top) and click the red cross next to the issue in question. If this doesn’t resolve the problem please contact help@pocketmags.com with details of the problem.

Q. I’ve downloaded an issue but it won’t load/ has wrong/ missing pages, what do I do? A. Please delete the issue and redownload it – to do this click ‘My Library’ on the iPad and click the red cross next to the issue in question, on the iPhone click on the issue name and then select delete from the sub menu. If this doesn’t resolve the problem please contact help@pocketmags.com with details of the problem.

Q. I’m getting a connection error when I try to setup a new account, what can I do? A. In this case the best thing to do is sign up at www.pocketmags.com/register.aspx and then login to the app using these account details*. *If you are an i newspaper user please see below.

Q. I’m getting a connection error when I try to setup a new account on the ‘i Newspaper’ app, what can I do? A. In this case the best thing to do is sign up at www.pocketmags.com/independent/register.aspx and then login to the app using these account details.

Q. Why do I need to pay to download the app? A. The app comes with one issue of your choice included. Further single issues or subscriptions can be purchased within the app. If you are buying the app having made purchases on Pocketmags already be sure to select an issue you don’t already have as your included issue!

Q. How do I cancel a recurring subscription? A. Open the app store on your device, go to the ‘featured’ page, scroll to the bottom and click on your apple id. Enter your password and then click manage subscriptions, here you can turn auto-renewal off.

Q. How do I download last year’s/ older issues? A. If available, you can press the down arrow on the magazine selection window to go through the years on the app.

Android apps:

Q. How do I download the app for my title? A. If an app is available for your favourite title the Marketplace logo will appear on that title’s page on Pocketmags, simply click on the logo to go through to the app page for that title. Each app comes with one issue included in the price.

Q. How do I login to my Pocketmags account on the Android apps? A. The Android apps will prompt you to login/ register on start-up.

Kindle Fire:

Q. Unable to find / download Pocketmags app? A. If you are unable to find the Pocketmags app on your Kindle Fire or get an error while trying to install it, we have a temporary solution to download the app directly to your Kindle Fire. Instructions for installing the app can be found here.

Q. Page not found when logging in? A. To view the Pocketmags website correctly and to make purchases first please disable Accelerate Page Loading. To do this, from your browser, press menu, then settings and uncheck ‘Accelerate Page Loading’. This will enable the Pocketmags website to work correctly and you will also likely notice an improvement to your general web browsing speeds. If you choose not to uncheck this setting then you can view purchases which you have made on a separate device, and use the pocketmags app to view your purchases (you just will not be able to make purchases on the Kindle Fire)

Pocketmags online info:

Single items Single items are delivered shortly after your payment is completed and will appear in the My Magazines section of your account. Some items can require extra processing time and may take up to 24 hours to appear. You will receive a confirmation email from PocketMags and receipt email from Barclays during this period. Please contact us if you item does not appear within 24 hours.

Subscriptions Subscription items are delivered the same way as single items with the content served according to the publisher's schedule over the period advertised (for example, a publisher may publish their editions to your subscription once a month, twice a month, or bi-monthly). A subscription will start from the next released issue and will appear in My Magazines from the release of the next issue. If you would like your subscription to start from the current issue (or further back) please contact help@pocketmags.com stating your username and request. If you purchase a subscription you will have access to previous publications once the subscription ends, but will not receive any new publications.

Credit Card Retention: Pocket Mags does not keep your credit card information on file after your transactions are complete. Each transaction that you make will be sent to Barclays - where your credit card information is stored.

Online reader: Digital issues are viewed in-browser using the Microsoft Silverlight plugin. This plugin is freely available for most web browsers on both PC and Mac. An active internet connection is required while reading an issue. The online reader includes many new features, including on page videos, image galleries, hyperlinks and page jumps. Pages can be printed using the print menu on the reader (printing can take up to 1 minute, in this time your browser may become unresponsive).

Contact: If you have any further queries please do not hesitate to contact us at help@pocketmags.com we will endeavour to respond to your enquiries as soon as possible.