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Digital Subscriptions > Arran Banner > 14 October 2017 > Bus business

Bus business

Sir,

I write as a cyclist and, I hope, a compassionate human being. I was saddened to read the letter from your Canadian correspondent regarding her experience of being not allowed to put her bike on the bus at Blackwaterfoot when she was injured and in need of help.

While it is not the purpose of this letter to criticise the driver of the bus, whose decision to refuse to carry the lady’s bike was merely a reflection of company policy, it is disappointing that the said driver did not feel that discretion could be exercised in this case – perhaps, thus, establishing a precedent, but so what? It is a sad day that employees are bound by inflexible policies that do not allow them to use their initiative. One can imagine the different tone of the correspondent’s letter had the driver offered to help.

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