Sir, Between 2004 and 2006, I had a fair old grumble about CalMac which ended up in front of the Transport Commissioner at the EU. We ‘won’ the matter but it was pyrrhic. The essence related to senior management and the manner in which they ran the state monopoly ferry service. Some 14 years later the old guard at the top of CalMac are pretty much all gone.
What has not gone are the officers, crew and shoreside team at CalMac who deal with customers day in, day out and year in, year out. The service these dedicated professionals give is exemplary.
Here is the enigma, at least for this sole traveller who first foot on the ferry as a youngster was aboard the MV Glen Sannox (1957 vintage).