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Digital Subscriptions > Cities Today > Connected Cities December 2017 > Houston launches new bot in response to Hurricane Harvey

Houston launches new bot in response to Hurricane Harvey

Jonathan Andrews met with Lisa Kent, CIO, City of Houston, to discuss her advice on getting the best out of vendor partnerships and how her department played a key role during Hurricane Harvey
Lisa Kent, CIO, City of Houston

What are your biggest challenges as city CIO?

Certainly we have a tremendous amount of deferred maintenance–like a lot of city organisations, finances are tough–and so we would have liked to have replaced many assets sooner and kept them more modern. But now we are facing the need to go to a cloud strategy to eliminate some of the pressures with maintaining physical infrastructure.

Has being airport Chief Technology Officer (CTO) assisted you in combatting those?

I was officially appointed in October of last year, and came down in an acting capacity about three months earlier. Prior to that I had been with the Houston airport system for 20 years and the last six were as the CTO.

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