We use cookies to track usage and preferences. See Cookie Policy
Pocketmags Digital Magazines
AU
Pocketmags Digital Magazines
Christmas Presents
   You are currently viewing the Australia version of the site.
Would you like to switch to your local site?
Digital Subscriptions > Newsweek International > 7th October 2016 > JOBS ON THE LINE

JOBS ON THE LINE

CALL CENTERS HAVE CREATED MORE THAN A MILLION JOBS IN THE PHILIPPINES. NEW TECHNOLOGY COULD TAKE THEM AWAY.

YOU NEED HELP with your bank account or advice about your mortgage. You call the help line. And then, after a lengthy wait, tapping more information into your phone and being transferred to the right department, you reach a call center worker, an actual human being. By that point, however, you might not be feeling warm and patient.

Usually, the person absorbing your frustration is in the Philippines—the call center capital of the world. (For years, India had more call center workers than any other nation, but more recently U.S. companies began relocating to the Philippines, where people speak American English, rather than the British variety.) The country is 12 or 13 hours ahead of Eastern Standard Time in the U.S., depending on the time of year, and most Filipino call center employees work through the night. Their mandate: to remain calm at all times.

READ MORE
Purchase options below
Find the complete article and many more in this issue of Newsweek International - 7th October 2016
If you own the issue, Login to read the full article now.
Single Issue - 7th October 2016
$7.99
Or 799 points
Annual Digital Subscription
Only $ 1.04 per issue
SAVE
87%
$52.99
Or 5299 points
Monthly Digital Subscription
Only $ 1.41 per issue
SAVE
81%
$5.99
Or 599 points

View Issues

About Newsweek International

The race to the White House is nearing the end. Is this Hilary's race to lose; Newsweek looks at why she should win, but may lose out!
Ways to Pay Pocketmags Payment Types
At Pocketmags you get Secure Billing Great Offers HTML Reader Gifting options Loyalty Points