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Digital Subscriptions > Psychologies > August 2019 > Make the most of feedback

Make the most of feedback

Vanessa King of Action for Happiness, author of 10 Keys To Happier Living, recommends Thanks For The Feedback by Douglas Stone and Sheila Heen

From my work in organisations, most people I talk to hate formal feedback processes, such as annual appraisals. This was what authors Stone and Heen also found when they were researching diicult conversations for a project at Harvard University. Feedback sets two human needs in conlict; the desire to connect and belong, and the need to learn and grow. It can make us feel a twinge of rejection, so we get defensive. This was a light-bulb moment for the authors. Helping people give feedback better was only part of what was needed; the real key was showing them how to receive it better by managing their responses to feedback.

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