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Digital Subscriptions > Antiques Trade Gazette > 2316 > Seller beware

Seller beware

The rise of payment using debit and credit cards for art and antiques comes with the challenge of chargebacks. Andrew Saunders reports on how these can be tackled

Practical advice for running your business

It’s an unhappy fact that many in the antiques trade are familiar with the feelings of anger and frustration that can accompany being on the wrong end of a credit or debit card chargeback.

Aubrey Dawson, founder and managing director of Dawson’s Auctioneers in Maidenhead, Berkshire, describes a typical experience. “We had a buyer who bought two Rolex watches, through an online platform, and paid by credit card. It was about £10,000 in total,” he recalls.

Soon the alarm bells in Dawson’s head started to jangle. The buyer wanted them shipped, despite the fact that the delivery address was only an hour or so away, and with no insurance. Dawson’s refused and after making a lot of excuses, the auction house got a chargeback, with the buyer claiming he had never taken part in the sale.

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About Antiques Trade Gazette

Published every week since 1971, Antiques Trade Gazette is affectionately known as ‘the Bible of the antiques trade’. A long tradition of authority, integrity and accuracy, makes it the essential read for everyone who loves antiques. With a subscription to Antiques Trade Gazette, you’ll stay ahead of all the developments in the art and antiques market, plus you’ll enjoy • A comprehensive auction calendar – see when and where every sale will be happening • Exclusive interviews with dealers, giving you the inside track on the trade • Breaking news on key industry developments • Secrets, stories and tips from leading specialists and collectors • Top lots advertised by auctioneers • Previews of the best art and antiques fairs and markets • Special supplements focusing on specific collecting areas

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