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The changing face of the practice manager

In a series of articles, NICKI ROWLAND of Practices Made Perfect Consulting explores the rapidly changing role of a practice manager and how legislative changes are directly impacting on their scope of practice

FACTFILE

Nicki Rowland BSc (Hons) holds a diploma in leadership and management and has lived and breathed practice management since opening Perfect 32 Dental Practice in East Yorkshire with her husband in 2005. Over the past 10 years, she has nurtured her team to achieve exemplary standards in both clinical and customer service areas. Nicki has recently set up Practices Made Perfect by Nicki Rowland, primarily as a dental consultancy and training organisation. She is impassioned about sharing her knowledge and enthusiasm with other practices to help them survive and grow.

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