A LEGAL challenge could be made by a number of the UK’s elected Mayors about proposals to close ticket offices.
The basis for the case is that the period of consultation, which ended on July 26, is insufficient in accordance with industry regulations and that impact assessments have not been made concerning the maintenance of service standards for disabled passengers.
What has been published does not do much credit to the Railway Delivery Group as it lacks consistency. The organisation is acting on behalf of the 13 train operating companies in England that have proposed the closure of up to 1,000 ticket offices and cuts of 2,000 jobs. If there is to be a reduction of jobs on this scale, it calls into question the assertion that staff will be redeployed to the concourse to provide improved levels of customer service and journey advice.
Not all stations the same