Ticket office closures ‘too far, too fast’
THE chairman of the Transport Select Committee Iain Stewart has criticised the proposals to close ticket offices as going “too far, too fast” in a letter to Transport Secretary Huw Merriman on October 20.
Mr Stewart said that there is no overall data on customer interactions with staff other than for ticket purchases, and that there is a risk that some passengers will be excluded from the railway.
“At a minimum, changes so radical should be carefully piloted in limited areas and evaluated for their effect on all passengers before being rolled out,” he said. “This would allow for the alternative proposals, which at present are too vague, to be properly understood.”
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