I RECENTLY had cause to contact a train operator [name withheld by The RM] on two issues, and below is an extract of the reply from a customer service centre advisor, which was either produced by a five-year-old or the AI system had an off day. Surely customers should expect a reply that is at least readable with correct wording and grammar?
“Regarding your enquiry other space for language, I understand that we do have a number of tourism attractions though out our network. However, [TOC name withheld] is predominantly a commuter route, and found when we have large luggage areas, there were spending a large amount of journeys unused when passengers were having to strange.This is why we have priorities more seating over these areas.