Legal
Q have recently taken my bike in for a tyre change, chain and sprockets replacement and a service with a non-franchised dealer. You would probably say that he was a bit of a backstreet dealer. I also wanted the rubbers on my hand grips changed. I picked up the bike, and when riding home the grip for the throttle literally twisted off the throttle as I accelerated. The throttle rubber did not quite come off in my hand, but it slid off by a good couple of inches, and the throttle snapped off shut. I pulled the rubber off, and rode back to the shop just using the plastic throttle body. The proprietor was horrified.
He told me he would replace the grips, refund me for the original grips and said at my next service I could buy parts at trade prices and wouldn’t be charged labour. He dragged out the apprentice, who had replaced the grips, proceeded to verbally rip his head off and spit down the hole. It turned out that the apprentice had left some sort of soapy lube on the grips and had not properly measured the handlebar bores and this was the reason why the grips slid off. That incident gave me a hell of a fright. I do not think that a free service is good enough. I could have been killed. Do I have any legal redress?