emotional intelligence
WORDS: SUZY GREAVES. ILLUSTRATION: ALBERTO RUGGIERI/GETTY IMAGES
1.Be assertive without being angry or aggressive (even if you feel that way). Quietly, but firmly, say what you need to say and, if you are challenged, focus on the substance of the objection, instead of any mudslinging; toxic people may try to ridicule you or belittle you. Don’t accept their judgements of you, focus on the point that you are making. Assertiveness is a skill and it takes practice. Observe people who are good at it and emulate them. Speak quietly and take your time.