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Digital Subscriptions > EM360° Tech Magazine > Brexit: 8 ways CIOs can prepare for the Brexit impact > How Millennials changed the face of customer engagement

How Millennials changed the face of customer engagement

This year the first of the Millennial generation are leaving education and coming to a workplace near you.

If a Millennial takes the time out to access support via a human to human interaction then it must be worth their while.

These ‘digital natives’ have grown up in a connected world. The oldest of this generation were four years old when Facebook was launched. They have never known a world without mobile phones or the internet. They are completely comfortable with interacting online with hundreds of connections and would rather choose text based communication so that they can multi-task discreetly on the go. To this generation technology is like the air they breathe.

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About EM360° Tech Magazine

Brexit means Brexit. This could be a game changer for business. Therefore, EM360° has put together a guide outlining all the key aspect you need to be aware of to keep you in the know. In this issue, Gartner's CIO tells us how the 8 ways a CIO could be affected by Brexit on a day-to-day basis. 451 Research exclusively share results of a snap poll carried out in the wake of the Brexit decision. We also learn what the EU General Data Protection Regulation is and 10 aspects your organisations need to consider. Aside from Brexit, we spend 60 seconds with Head of Customer Analytics at the Post Office, look at how millennials changed the face of customer engagement and discover how users are still the Achilles heel of an organisation. We also have our news round-up, point out books & resources to read and industry events which you must attend.
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