We use cookies to track usage and preferences. See Cookie Policy
Pocketmags Digital Magazines
Pocketmags Digital Magazines
   You are currently viewing the United Kingdom version of the site.
Would you like to switch to your local site?
Digital Subscriptions > > How Millennials changed the face of customer engagement

How Millennials changed the face of customer engagement

This year the first of the Millennial generation are leaving education and coming to a workplace near you.

If a Millennial takes the time out to access support via a human to human interaction then it must be worth their while.

These ‘digital natives’ have grown up in a connected world. The oldest of this generation were four years old when Facebook was launched. They have never known a world without mobile phones or the internet. They are completely comfortable with interacting online with hundreds of connections and would rather choose text based communication so that they can multi-task discreetly on the go. To this generation technology is like the air they breathe.

Purchase options below
Find the complete article and many more in this issue of -
If you own the issue, Login to read the full article now.
Ways to Pay Pocketmags Payment Types
At Pocketmags you get Secure Billing Great Offers HTML Reader Gifting options Loyalty Points