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The last word on… Defusing a conflict

Disagreement doesn’t have to lead to war, you just need to follow the savvy path to resolution, says Oliver Burkeman


The best way to handle any discord is not to get to that point in the first place. If you can avoid a hostile colleague altogether, or get over your objection to the way your spouse stacks the dishwasher, you’ll be happier – and, some research suggests, physically healthier. But some confrontations are unavoidable, and occasionally essential. Dishwasher stacking isn’t important but, if your partner’s upsetting habit is dangerous driving, that’s a different matter.

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