When did you first get interested in finance?
Children form their financial habits by eight years old and we get most of those habits from our parents. Mum and Dad were careful with money; they had three kids and Mum worked part-time. A lot of the games I played were about shopping, paying for things, adding up. Then, when I worked at Age Concern -Age UK now -Istarted looking at benefits and the state pension. Helping people get the money they were entitled to. It's just grown from that.