Every two years the Archives and Records Association commissions CIPFA (The Chartered Institute of Public Finance and Accountancy) to carry out a survey of people accessing archive services remotely – this might be via e-mail enquiries or using webbased services.
During the survey period, which ran from 19 April to 25 July 2021, anyone accessing these services via the 58 participating archives would receive an e-mail with a link to the survey. 10,590 of these survey invitations were sent out and 2,613 responses were received.