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Digital Subscriptions >  Help & FAQs

Help & FAQs

Need assistance? We strive to offer you the best service possible. These pages are here to help you get the most from our site and also to help you resolve any queries you may have with our tablet applications.

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I have made a mistake with my order, am I eligible for a refund?

Purchase of magazines, newspapers, publications and products through Pocketmags.com are non-refundable after content has been purchased and viewed. Refunds will not be given for an active subscription period, but you may turn off subsequent auto-renewals in My Subscriptions. Any refund requests may be denied and an administration fee may be applied in any case where they are approved.

If your purchase was made through an app or App Store then refunds are reviewed by the platform of sale according to their own terms and conditions.

You can refer to our terms and conditions here https://pocketmags.com/terms-and-conditions to find out more, or alternatively, you can contact us at help@pocketmags.com for further information. Please provide us with your username and purchase receipt in correspondence.

Contact

If you have any further queries please do not hesitate to contact us at help@pocketmags.com we will endeavour to respond to your enquiries as soon as possible.
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