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John Kaye, managing director of Cigna GHB Europe, discusses global markets, current trends and the challenge of providing affordable access to healthcare

Do people understand the level of health cover they require when working abroad?

Employees often believe the healthcare in their home location can be replicated in a host country. With our help, companies have become more attuned to their employees’ needs.

One of the reasons Cigna is so successful is that we do not just wait until someone becomes ill and needs our services. We provide support in the pre-deployment phase. We make sure we have the right hospital network, 24-hour access, multi-language call centres and so on.

The people that engage with us are often concerned about a particular issue, such as a chronic condition, they are managing at home. When they get to their host location, they need help to manage it there.

We paid claims in 150 currencies last year, which gives you an idea of the number of different healthcare systems we are interacting with. But we do not just pay claims. We are helping people to manage their health.

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