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Digital Subscriptions > Learn Hot English > 180 > HOW TO SOUND GOOD ON THE PHONE!

HOW TO SOUND GOOD ON THE PHONE!

People can’t see you when you’re speaking on the phone, but they can hear you. So, the way you speak is extremely important. In fact, experts have calculated that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone, and how to interpret someone else’s feelings through their tone.

1 FACIAL EXPRESSIONS

Your facial expression can affect your voice. For example, if you smile, your voice will sound warm and friendly. On the contrary, if you have an angry look on your face, it can make you sound unpleasant.

2 SOUNDS

Be careful not to make any negative sounds while you’re speaking. So, no yawning, tutting or muttering. Instead, use short phrases to show that you’re following what the other person is saying such as oh, I see, really? or ah huh.

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About Learn Hot English

The latest issue of Hot English (180 – the May issue) is out now! Learn over 300 useful words and expressions and improve your listening skills with Learn Hot English! This month: How to speak on the phone! Learn how to use your tone of voice to speak more effectively, and also how to work out what other people are saying or feeling. This will help you at work and with your personal life, as well as improving your ability to speak and listen over the phone in English. Plus, 12 useful “travel” words, 10 useful past tense verbs, 8 words and expressions for describing the weather, 10 words for talking about fast food, useful expressions for describing power, “knife” idioms, “work” phrasal verbs... plus: Grammar – confusing travel words. Language – “like” versus “as”. Film – a clip from the Simpsons movie. Competition! – win a free book! Travel – islands to visit. Psychology – colour and personality. Phone – how to rent a car over the phone. Drinks – learn how to make a “Nojito”. Mystery – 6 unsolved mysteries. History – the story of Gibraltar. TV – the TV series Lost! Business – how to save a failing pub! Slang – learn some useful slang terms! Work – bullying at work. Useful phrases – expressions with numbers! AND LOTS, LOTS MORE! By reading and listening to all this great content, you'll improve your English reading and listening skills and learn up to 300 useful words or expressions. Plus, you'll get a better job and pass English-language exams more easily. Guaranteed!
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