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Digital Subscriptions > The Oban Times & Lochaber Times > 17th August 2017 > Criticism can make a positive contribution

Criticism can make a positive contribution

Sir,

While it is flattering someone has been tracking all my letters for years (The Oban Times, August 10), Kenny McLennan has not woken up to how complaints are actually positive.

Back in the 1980s, some business people were talking at a meeting and one man was having a major whinge about complaining customers. ‘But Gus,’ said a friend, ‘how else do your customers help you to improve your business?’

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Oban Pipe bands on top of the world Fort William Lochaber trafic chaos slammed Includes #yourfuture 2017 - Your free 12 page supplement highlighting career options, vocational training and further education in Argyll and beyond. #yourfuture

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