As a regular visitor to spas with an absolute weakness for indulging in spa days, I’ve become quite the critique when it comes to spa service and facilities. I’m all about switching off and being pampered. It’s my self-care spoil and I want to enjoy every moment of it, including being fussed over to ensure I’m happy. That’s what true customer experience is!
Furthermore, there are a couple of things that help attract and retain spa guests and not paying careful attention to these value-adds can detract from the ultimate spa experience, turning guests away.