Sir,
The new ferry terminal may be a very attractive building when viewed from Brodick promenade. However, it is not so good when you first use the new pier as a foot passenger on arrival from Ardrossan on a crowded ferry.
After the long airportstyle walk, one arrives in the midst of a tight mass of passengers descending the staircase or wait ages for one’s turn to use a lift by which time the bus you planned to catch has left! This system may suit the young and sprightly with only a wee bag, but aside from being daunting for the older traveller what about mothers arriving at that down staircase with three kids and luggage? Why on earth, having spent around £30 million, could the architects not have specified a sloping powered walkway or an escalator? The system for those coming over to the island with a car is so much simpler in terms of disembarking but a wee bit more thought is still needed if the Arran community want to have ALL passengers arriving without grumbles. Yours,