What does good look like?
Good seems to be the most subjective of words. For some, it simply means getting a job completed on time, while others may think of it as achieving nothing short of perfection. But this contrast can be a real bone of contention between many builders and clients who may find themselves in a quarrel.
I can think of examples on both extremes. I remember being shown the gable end of an extension by a proud owner who was extolling the quality workmanship and value for money of their new addition. What I saw, however, was a collection of mortarstained bricks that looked like it had been put together by a monkey using a tennis racquet for a trowel. At the other end of the spectrum, I’ve witnessed a genuinely livid client lay into their builder for the heinous crime of failing to put a bit of tape over the open end of the blue polypropylene water pipe that was coiled up waiting to be connected to the rising main.
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February 2018
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