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Pocketmags Digital Magazines
Pocketmags Digital Magazines

How Millennials changed the face of customer engagement

This year the first of the Millennial generation are leaving education and coming to a workplace near you.

If a Millennial takes the time out to access support via a human to human interaction then it must be worth their while.

These ‘digital natives’ have grown up in a connected world. The oldest of this generation were four years old when Facebook was launched. They have never known a world without mobile phones or the internet. They are completely comfortable with interacting online with hundreds of connections and would rather choose text based communication so that they can multi-task discreetly on the go. To this generation technology is like the air they breathe.

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