Business owners seeking to improve the long-term success of their firms understand the importance of running effective and efficient organisations, but just how important this can be, and what the drivers are, is often underestimated.
Operational excellence is about delivering on the promises your business makes to clients, while driving growth through operational efficiency and effectiveness.
To achieve this, you require a clear vision for the business and the drive to inspire your co-workers to deliver on your goals. In addition, your business activities and processes must be aligned to support the firm’s strategic objectives, which will ultimately deliver your vision.
So, how do you know if what you are doing is working? Both operational efficiency and effectiveness are key drivers in measuring the extent to which a business’s strategic objectives, goals and processes are succeeding. They can be monitored through the use of indicators, such as key performance indicators and management information.
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