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The Hardest Word

The Scotish Public Services Ombudsman (SPSO) exists to ‘provide a free, independent and impartial complaints handling service for complaints about public services in Scotland’. Their vision is to be ‘a world-leading, innovative, accessible and trusted organisation that promotes best practice, learning and improvement’.

Of the cases that SPSO takes to full investigation about two thirds relate to healthcare – a total of 507 cases in 2016- 17. This then begs the obvious question – why do people complain?

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About iScot Magazine

iScot Magazine August 2018 issue is a colourful 124 page glossy magazine, choc full of the best crack from Scotland. Voted July 2018 as the best of the best World Cup of Magazines by Pocketmags readers. #MonTheIScot