This is my highest-rated value in life and it’s how I judge myself, my friends and the people I work with. Being there… It’s about doing what you say you will, when you say you will. Always. It’s about showing up at 3am, crossing oceans to get to someone who needs you.
It’s also about the little things, like sending thank-you letters (not emails) to appreciate someone who’s gone out of their way for you; listening to what your customers really need and not just what you want to give them; being open and vulnerable about your life and business so that others are allowed to do the same.