Anyone building their own home or undertaking a major renovation project must put their faith into the competency of suppliers and trust that they will have the ability to deliver (and possibly install) the materials as ordered. If this process goes wrong, the financial and emotional impact on the client can be huge.
Mercifully, most of the time the system works. It’s fair to say that no legitimate supplier goes into business with the intention of failing to deliver what they have promised, but things can and do go wrong. So what can we do to make sure the companies we engage with won’t let us down and are the right ones to choose?