WINDOWS 10
YOUR PROBLEMS
FIXED!
Struggling to sign up for Microsoft’s Windows 10 Extended Security Updates? Having trouble upgrading to Windows 11? Jonathan Parkyn has solutions for all your post-W10 problems
In our Windows 10 Survival Guide (Issue 718, page 50), we offered nine potential routes for staying with or moving on from Microsoft’s 10-year-old operating system, following the end of support. Now the 14 October deadline has passed, fresh problems have surfaced – from confusing Windows 10 Extended Security Update (ESU) enrolment glitches to stubborn Windows 11 upgrade errors. In this follow-up, we’ll tackle your most common questions and provide practical fixes for your most pressing problems.
Q Why don’t I see the enrolment message?
I’ve enrolled one HP laptop and a Lenovo model into Microsoft’s ESU. Both sync with OneDrive. However, my third laptop, also made by HP, doesn’t show the message ‘Windows 10 support ends in October 25. Enroll in Extended Security Updates to help keep your devices secure’. Without this message, can I still enrol?
Maurice Seamons
By far the most common queries we’ve received have come from readers struggling to enrol their Windows 10 PCs in Microsoft’s ESU scheme – either by paying the £25 fee or by syncing their data with OneDrive. Many people simply aren’t seeing the prompt to enrol their computer. Here are some things to try.