Q I’ve just noticed that £40 has been debited from my bank account to pay for a further year’s use of the DelM8 (https:// delm8.com) route-planning and address-finder app. I used it when working as a paramedic before retiring, but don’t want it now and it didn’t warn me about the renewal. Delmate Ltd, which owns DelM8, refuses to refund my money although it has agreed to cancel the subscription for next year. Can it get away with this?
Eirian Williams