TRACK 14: ENGLISHMAN & SCOTSWOMAN
Listening is the key to communication. And active listening is an essential skill to master. Active listening involves listening really carefully, then asking questions to ensure you’ve understood everything. It means using your eyes and ears to find out what the other person wants to say – observing their body language and listening to the words they use and how they say them. The final objective is to find out exactly what they want to communicate. At work, active listening can lead to fewer mistakes and less wasted time. At home, it can help build relationships and even save you money. Here are our top tips on how to listen actively.
1 LISTEN!