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Do you have a burning Linuxrelated issue that you want to discuss? Write to us at Linux Format, Future Publishing, Quay House, The Ambury, Bath, BA1 1UA or email lxf.letters@futurenet.com.
Poor support
When is Linux support going to get better? I don’t mean software running on Linux because, on the whole, there’s everything I’d ever need, but when is Linux going to get better customer support? If you ring up about a problem with your broadband, say, and mention you’re using Linux, after a pause the response usually is, “Oh, we don’t support that.” I’m a paying customer – they should at least be able to offer the basic support script for Ubuntu or similar.
Sid Otter
Neil says…
This is certainly a big issue for mainstream Linux acceptance – almost as big as being able to buy PCs with Linux pre-installed for your average user. Maybe the issue for manufacturers is “too many versions of Linux”… but there’s Windows XP, Vista, 7, 8, 10, 11 still being run, so you’d think a Debian/Ubuntu/Mint with Fedora would cover most bases for support.