Not every self-build will be problem-free when it comes to the standard of workmanship.This month, Mike Hardwick runs through what to do when things fall short of requirements

The JCT (Joint Contracts Tribunal) Minor Works contract states a defects rectification period, during which the contractor must return and attend to any faults

No job will be perfectly smooth from start to finish, but the vast majority of projects are completed using competent builders and trades, throwing up nothing more than minor inconveniences along the way. For some, however, there may be some serious challenges, notably the unreliable or substandard contractor who produces an unsatisfactory job that falls short of your expectations. This month, I’m looking at what to do if you are faced with defective works, including what your rights are, and how you can seek resolution.

Your rights

When you contract with another party for goods and services, you have the right to expect the work to be done with reasonable care and skill. This is enshrined in law under the Consumer Rights Act (CRA) of 2015. Any contract entered into after this date is covered by the CRA. Any work agreed before that date has the same protection but under Supply of Goods and Services Act of 1982.

The main difference between the two is that under the later CRA you can seek compensation for any inconvenience caused. It may seem a small point, but it’s an important one to know, as using the right terms shows that you know what you are entitled to. Sometimes, simply quoting the right act can produce results because contractors will know you are well informed and mean business.