Customer Excellence Centre (CEC): kicking off CSW, held 3-7 October, chief commercial and customer officer Julius Thairu thanked the CEC team for their outstanding performance and encouraged them to keep putting the needs of customers first. During the week, the team waived penalties on tickets for customers. On-ground customer appreciation: Ground and passenger services teams surprised guests with various activities, such as:
● Entertainment: the Kenyan band Kayamba Africa performed at the boarding gates at Jomo Kenyatta International Airport.