Despite gel-polish manicures having been around for some time, the technique can still present some troubleshooting issues for techs in salon. Creating intricate gel-polish nail art freehand (31%) is the number-one issue your techs struggle with, while more than a quarter (27%) need guidance on all the ways to prevent the fi nal look from chipping or peeling, and 15% need help on getting the gel right up close to the cuticle.
When it comes to managing client no-shows, you use a variety of methods to make sure customers turn up for their booked appointments. The most effective are automated reminders (49%) via SMS and email, a fee for last-minute cancellations (21%), and having a clear and concise no-show and cancellation booking policy (20%).