“We don’t have mirrors in front of our clients at our salon – we have artwork instead. This means clients aren’t distracted by what’s going on around them so we can use the time to have deeper conversations about the environment and sustainability best practises. We don’t play commercial music either – we play calming music that leads to feelings of relaxation and encourages clients to be completely open with us. Sustainability is incredibly important to our business and we’re in the process of applying for our B Corp status which is a big achievement that will recognise our commitment in this area. We’ve run themed exhibitions within the salon on the environment and we like to see ourselves as educators when we speak to clients. Our team receives sustainable training so all of us can talk to clients’ with confidence about sustainable issues within the salon and also within client’s wider lives.”