Ouch, that must have hurt to hear. Your clients know every bad date you have been on, how much you cried at the latest Disney film and even your pet dog Rollo’s birthday. How can they not care about your business? Unfortunately it’s true, and although hairdressing is a very personal industry, the reason that your clients return month after month is because of how they feel when they walk out of your salon having snagged that coveted after-work Friday night appointment, ready for the weekend – not because of how much they love their monthly catch-ups.
Know Your Clients