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Pocketmags Digital Magazines
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Pocketmags Digital Magazines
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Digital Subscriptions >  Help & FAQs

Help & FAQs

Need assistance? We strive to offer you the best service possible. These pages are here to help you get the most from our site and also to help you resolve any queries you may have with our tablet applications.

How can we help you today?

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General Customer Queries

  • Why do I need to set up a Pocketmags account?A Pocketmags account allows you to access, sync and read your purchases on multiple devices, such as your home computer and your Apple, Android or Amazon devices.

    An account also protects all your purchases in the case of a lost or stolen device and allows you to earn loyalty points which can be used to reduce the cost of future purchases.
  • How do I update my payment details?Please log into your account and follow the link to your billing details
    https://pocketmags.com/membersarea/mybilling where you can now amend your payment details.

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you.  
  • How do I change my email address/username?Please visit: https://pocketmags.com/membersarea/myaccount and select 'change email address' under the 'My account' header.

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you.
  • How do subscriptions work with Pocketmags?/Why should I subscribe?Subscriptions save you money versus the single issue price and most are recurring and time-based e.g. 3 months, 12 months. You gain access to the current issue as soon as you place your order, plus all other regular issues released during your subscription term. New issues will appear in your My Library area (on Pocketmags website or app) when they are released.

    Your subscription will renew automatically, so if you want to continue subscribing you don't need to do anything and your next subscription will auto-renew. If you'd prefer to cancel the auto-renewal, you must do this at least 24 hours before your next payment is due to be taken.  

    To cancel an auto-renewal:

    If you ordered online through the Pocketmags website:
    • Click on this link: https://pocketmags.com/membersarea/mysubscriptions and then click the 'cancel renewal' option.
    If you made your original purchase through the Pocketmags app or an individual magazine app:
    • You'll need to cancel the subscription via your account with the relevant link below. Credit-based subscriptions e.g. when you purchase a gift subscription of 12 issues (rather that 12 months) do not automatically renew.

    Click here for Google Play.

    Click here for Apple.

    Click here for Amazon Newsstand.
  • How long does it take to access an issue/subscription after I've placed my order?Your issues will be available in your Pocketmags account immediately. You can find them under ‘My Library’ on the Pocketmags website and in the Pocketmags app once you are logged in. 

    To start reading just follow these simple steps:
    • Ensure you are logged into your account. Your magazines will appear in the My Library section of Pocketmags.com. Click on a cover to start reading.
    • If you have a compatible mobile or tablet device you can download one of our leading apps so that you can enjoy your editions offline and on the go.                                 
    Click here for Apple 

    Click here for Google

    Click here for Windows 10

    Click here for Amazon Kindle Fire

    Instructions on mobile and tablet reading, along with links to our apps, can be found at https://pocketmags.com/how-it-works 
  • I’ve ordered a subscription. When will it start?Your subscription will begin immediately, starting with the current issue.

    Subscription periods are time based, running from the date of purchase for the duration purchased e.g. 12 months. At the end of the subscription it will automatically renew unless the renewal has been switched-off previously.

    Please note that special editions are not included in subscriptions (unless otherwise stated). 
  • Do I have to buy more than once to read on multiple digital devices/ platforms?Once you make a purchase, this can be viewed across all your digital devices and platforms that support the app.

    Every digital edition purchase you make on pocketmags.com (or through one of our apps) can be read on a PC, Mac, iPad, iPhone, Android mobile or tablet, Amazon Kindle Fire, Windows 10 desktop and tablets and Windows Phone 10.

    All you need to do is make sure you login with your Pocketmags account in the app or website where you made the first purchase, then use the same username and password to login on your other device/platform; this will sync your purchases to the second device. 
  • Can I read offline?All of our mobile and tablet apps allow offline reading.  Once an issue has been downloaded you can read it with or without an internet or wifi connection.

    On a PC, if you have Windows 10 you can download the Pocketmags app which includes offline reading. There is currently no Mac offline reading solution.

    Click here for Apple

    Click here for Google

    Click here for Windows 10

    Click here for Amazon Kindle Fire

    Instructions on mobile and tablet reading, along with links to our apps, can be found
    https://pocketmags.com/how-it-works
  • How do I make a purchase?First, find the titles you would like purchase and add them to your shopping basket. Click on the basket icon, go to checkout and follow the steps to complete your purchase. 

    You can make payments using Paypal, and Visa or MasterCard debit and credit cards. 

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you.  
  • Can I download an app just for the magazine or newspaper I want to order?If a separate app is available for your chosen title, the relevant App Store logo links can be found when launching an issue to read it from My Library. Then simply click on the logo to go through to the relevant App Store to download the app for that magazine.

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you.  
  • What is the Pocketmags loyalty scheme?The Pocketmags loyalty scheme offers you the chance to earn loyalty points as you shop on our website. 

    These points can then be used to purchase other products on our site. To use your Points simply enter the quantity of Points you wish to redeem at the Checkout and click on ‘Use Points’. The value of your Points will then be deducted from your purchase price. 

    Further details about Pocketmags Points can be found here: https://pocketmags.com/pocketmags-points
  • How do I earn (and spend) Pocketmags Points?Every time you shop on pocketmags.com, you earn 2 points for every 1 of your currency e.g. $1 = 2 points, £1 = 2 points (unless otherwise stated). Occasionally we run special promotions that increase the amount of points you can earn. Points are also earned on the purchase of Pocketmags gift vouchers.

    These points can then be used to purchase other products on our site. To use your Points simply enter the quantity of Points you wish to redeem at the Checkout and click on ‘Use Points’. The value of your Points will then be deducted from your purchase price.  

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you.

    Please note that Pocketmags points can take up to 72 hours to appear in your account after purchase.
  • What payment methods do you accept?We currently accept the following payment options: Paypal, Mastercard, Visa credit or debit card, gift cards or loyalty points. 
  • What's the difference between Pocketmags and a magazine's 'branded' app in Apple Newsstand/Google Play etc?Pocketmags allows you to purchase and store a wide variety of magazines in one single app rather than having individual apps for each title.
  • I am a print subscriber, do I get digital for free?If digital access is included within your print subscription it will be explicitly stated by the publisher, and activation instructions. Otherwise digital access is not included. It is best to contact the publisher directly if you are not sure.
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