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Help & FAQs

Need assistance? We strive to offer you the best service possible. These pages are here to help you get the most from our site and also to help you resolve any queries you may have with our tablet applications.

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Why are my purchases not showing up on my device?

Please ensure you are logged in with your Pocketmags account. The app or website should synchronise with your account and your magazines will be available to read in the 'My Library' section.

However, if a regular issue has been released and you have an active subscription but If content is still not in your My Library section, please do the following:
  • If you purchased through one of our apps (rather than the website), please try the Restore Purchases function found in the Settings menu of the app you originally purchased in. 
  • If you purchased through the Pocketmags website (or have synced a publisher subscription with your Pocketmags account) please ensure that you are still logged in to the website or app with the Pocketmags account you made the purchase with.
If this does not resolve the problem, please contact help@pocketmags.com with your purchase receipt and Pocketmags username. (If you purchased through an app and do not yet have a Pocketmags account, please create one via the Options menu, then send us your username and purchase receipt.)

Contact

If you have any further queries please do not hesitate to contact us at help@pocketmags.com we will endeavour to respond to your enquiries as soon as possible.