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Pocketmags Digital Magazines
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Pocketmags Digital Magazines
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Digital Subscriptions >  Help & FAQs

Help & FAQs

Need assistance? We strive to offer you the best service possible. These pages are here to help you get the most from our site and also to help you resolve any queries you may have with our tablet applications.

How can we help you today?

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Top 10 FAQs

  • How do I read a digital edition? What devices does Pocketmags work on?Every digital edition purchase you make on pocketmags.com (or through one of our apps) can be read on a PC, Mac, iPad, iPhone, Android mobile or tablet, Amazon Kindle Fire, Windows 10 desktop and tablets and Windows Phone 10.

    To start reading just follow these simple steps:
    1. Make your purchase on Pocketmags.com

    2. Ensure you are logged into your account. Your magazines will appear in the My Library section of the site (accessed in the top navigation). Click on a cover to start reading.

    3. If you have a compatible mobile or tablet device you can download one of our leading apps so that you can enjoy your editions offline and on the go.

    Click here for Apple

    Click here for Google

    Click here for Windows 10

    Click here for Amazon Kindle Fire

    Instructions on mobile and tablet reading, along with links to our apps, can be found:
    https://pocketmags.com/how-it-works 
  • I have digital access direct from the publisher, how do I activate this?This can be different for each publisher. Please refer to the original notification sent to you directly from the publisher, this should provide you with the information you need to activate your subscription which will often include an activation link and your subscription credentials.

    You can also add the subscription credentials into the 'Activate Subscription' link in your Pocketmags account; https://pocketmags.com/membersarea/activatesub.

    If you are still experiencing problems, please contact us at help@pocketmags.com and we will do our best to help you. To enable us to assist you, we will require the activation credentials that the publisher has provided you with.
  • An issue has been released but it's not in my account even though I have an active subscription. How can I access this?Occasionally publishers release special issues which are not included in a subscription and need to be purchased individually.

    However, if a regular issue has been released and you have an active subscription but the issue has not been added to your account, please do the following:
    • If you purchased through one of our apps (rather than the website), please try the Restore Purchases function found in the Settings menu of the app you originally purchased in.
    • If you purchased through the Pocketmags website (or have synced a publisher subscription with your Pocketmags account) please ensure that you are still logged in to the website or app with the Pocketmags account you made the purchase with.
    If this does not resolve the problem, please contact help@pocketmags.com with your purchase receipt and Pocketmags username. (If you purchased through an app and do not yet have a Pocketmags account, please create one via the Options menu, then send us your username and purchase receipt).
  • My payment has failed, what do I do?If you have a problem with making a payment please contact us at help@pocketmags.com detailing the payment method you have tried to use and your Pocketmags username.

    It is helpful to include which device and browser you have used, along with a screenshot of the error that you have received if possible. This will assist us in looking into the problem further.
  • How do I change my password? / I have forgotten my passwordTo change your password please visit: https://pocketmags.com/membersarea/myaccount This will require you to enter your new password twice, and to validate the changes with your current password.

    If you have forgotten your password you can reset your password here: https://pocketmags.com/forgot-password

    If you need further assistance with resetting a forgotten password please contact help@pocketmags.com.
  • I have been notified that the title I subscribe to has ceased publication, please can you tell me what will happen to my subscription?In this situation, an official notification from the publishers will be sent to you advising you what happens next. If you have not been notified please contact us at help@pocketmags.com with proof of the original purchase and we will look into this for you.
  • I have made a mistake with my order, am I eligible for a refund?Purchase of magazines, newspapers, publications and products through Pocketmags.com are non-refundable after content has been purchased and viewed. Refunds will not be given for an active subscription period, but you may turn off subsequent auto-renewals in My Subscriptions. Any refund requests may be denied and an administration fee may be applied in any case where they are approved.

    If your purchase was made through an app or App Store then refunds are reviewed by the platform of sale according to their own terms and conditions.

    You can refer to our terms and conditions here https://pocketmags.com/terms-and-conditions to find out more, or alternatively, you can contact us at help@pocketmags.com for further information. Please provide us with your username and purchase receipt in correspondence.
  • I have seen a new issue in the shops but it is not yet available digitally/ in my account?Please contact us at help@pocketmags.com notifying us of the title in question and your Pocketmags username and we will investigate. Very occasionally publishers choose to release their digital version later than print, though this is not common.
  • I have a gift code, how do I redeem it on the Pocketmags website?If you have a code which provides access to a particular issue or subscription, please follow this link:https://pocketmags.com/codeactivation/ and follow the prompts to redeem.

    If you have a code which gives you money off your order, or money to spend on the site, please browse the site and add your products to the basket as normal and go to Checkout. Enter your code in the Gift Cards & Promotional Codes box in the Checkout to redeem against your purchase. Any leftover credit from a gift card will be added to your account as Pocketmags Points.

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you. 
  • How do I stop a recurring subscription?If you ordered online through the Pocketmags website, to cancel a recurring subscription please click here: https://pocketmags.com/membersarea/mysubscriptions and then click the 'cancel renewal' option.

    If you made your original purchase through either the Pocketmags app or an individual magazine app, you will need to cancel the subscription via your account with the respective App Store you purchased through.

    Click here for Google Play

    Click here for Apple

    Click here for Amazon Newsstand

    If you experience any problems, please contact us at help@pocketmags.com and we will do our best to help you. 
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