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Understanding product warranties & guarantees

Make sense of the small print and contractual jargon with Tim Doherty’s expert guidance

When you buy any building product for your house, the manufacturer will attach a warranty or guarantee as an agreement that they will repair or replace the item if it’s faulty or damaged. But while this may sound like a foolproof method of making sure the company is held responsible if the object fails to perform as it should, some circumstances may be excluded from the protection. The fine details will disclose the various scenarios that won’t be covered under the warranty – some of which may surprise you. And to complicate matters even further, the ins and outs differ from company to company, even for the same kinds of products.

To develop a better understanding of the type of coverage that suppliers are offering, and the pitfalls, I’ve been reading through the small print of some building product warranties and guarantees. Here are my findings.

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About Build It

The July edition of Build It magazine brings you a wealth of information to help make a success of your self build, renovation, extension or conversion project – including: • A modern eco home built for just £77,000 (page 44) • Top flooring options (page 65) • Solar PV & battery storage (page 68) • Sliding doors vs bifolds (page 73) • 10 top tips for self builders (page 101) • Design ideas for awkward plots (page 110) … and more!