Shopping Problems
Returning goods to a shop.
LISTENING
1 Pre-listening
Read over the list of reasons for returning something to a shop.
Which ones have you ever used? What happened? How was the issue resolved?
• It doesn’t work properly.
• It’s broken.
• It isn’t the right size.
• They’re too small. / They’re too big.
• I don’t like the colour.
• I’ve already got one like this.
• It was a mistake.
• I don’t like it.
2 Listening I
You’re going to listen to a conversation between a shop assistant and someone who’s trying to return a pair of trousers. Listen once. What happens in the end?
3 Listening II
Listen again. Then, complete the sentences with the correct words.
1. I’ve never seen you before and now you come into my shop __________.
2. They look all right to me. They’d __________.
3. You look like the sort of person who spends a bit too much time ___________.
4. So, do you want me to change these trousers, or are you going to __________?