Consumeractive
We stand up for your legal rights
I’ve switched to Vodafone, so why is Virgin still charging me?
LEAD CASE
Q I decided to move my broadband from Virgin to Vodafone because it was cheaper. I used Ofcom’s One Touch Switch (OTS) process (www. snipca.com/57195) and hoped everything would go smoothly. I returned Virgin’s set-top box and router as requested, but it kept billing me. I paid £140 because I was worried about the legal implications if I didn’t, but the bills keep coming. Can you help?