Our Apple devices and the software on them are some of the finest products on the planet, but even they have their moments. We’re here to give you expert advice and get you back up and running in no time

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Glossary

The place to come for key terms made easy

Accessibility

This refers to a group of settings on Mac and iOS that allow you to customise your device to suit your needs. There are settings that relate to physical and motor impairments as well as hearing or sight problems. Go to Settings or System Preferences to find them.

Firmware

This is a small piece of software that makes the bigger hardware work as intended. For example, it is firmware that makes traffic lights change colours at regular intervals and, in Mac terms, firmware is what tells your computer to perform certain tasks.

PiP

This is a shortened version of the term, ‘Picture in Picture’, which refers to being able to watch videos in a smaller, standalone window on your Mac while doing other things. This feature will also be introduced to your iPhone and iPad with the iOS 14 update, available now!

My Mac Safari app has been playing up. Sometimes it has scrollbars at the side and sometimes it doesn’t, why? Jo White

1 Open prefs

Apple has been trying to make the macOS interface more iOS-like in having scrollbars that vanish from view when not being used. You can rectify this by opening System Preferences.