What’s the threat?
Scammers posing as BT staff are phoning customers to ask them to confirm their personal and payment information so they can upgrade their landline to digital. Some of them know your name and address, and use this to persuade you they’re genuine. If you refuse, they threaten to disconnect your landline, which they claim will also cut your internet connection.
According to Which?, the fraudsters add a sense of urgency by claiming the deadline is fast approaching. In recent calls they’ve said you have to act before the end of January. The original deadline was actually the end of December 2025, but in May last year BT pushed this back to the end of January 2027.