The customer is often wrong
Drinkers and diners often complain about bad service, but those doing the asking can be guilty of much worse behaviour – and former hospitality worker Sam Wilson bears the scars
WHAT DO YOU THINK? Have people these days forgotten their manners in pubs and restaurants? Have we gone from a too-embarassedto-say-anything nation to one that’s overly demanding? Let us know at info@ deliciousmagazine. co.uk
After years of working in hospitality, I’ve come to despise the notion that ‘the customer is always right’. Why? Because it’s emboldened some punters to believe they can say or do no wrong. They expect superhuman things from regular mortals, without feeling obliged to be courteous in the process. But even if these superhuman demands could be met, would it satisfy them? If Jesus came back today and fed the 5,000 all over again, he’d have to deal with people shouting “Haven’t you got any readysliced?” as they whipped out their phones to leave the Son of God a one-star review on Google.