How can I get Shell to unblock my bank cards?
Q My wife and I are having problems with Shell Recharge blocking the HSBC cards we used to charge our electric car. In July, we made a second charge, but a month later HSBC sent us a text querying the transaction. We said it was authorised. Shell then sent an invoice which we paid with the card it has now blocked. However, since then we’ve been unable to use the cards at Shell Recharge charging points. Shell is ignoring our phone calls and emails, so can you help?