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Digital Subscriptions > The Oban Times & Lochaber Times > 23rd February 2017 > Communication is crucial for council

Communication is crucial for council

Sir,

I was left speechless by the story on your front page last week (‘Councillors plea for end to criticisms on social media’, The Oban Times, February 16).

I can only assume there is some sort of award for the most archaic and out of touch local authority and this story was a stunning attempt by some of our councillors to claim this accolade.

Ignoring issues raised on social media is an attitude that belongs in the past. Social media is a fantastic tool for community engagement; something that we are repeatedly told our council is committed to.

When the ‘traditional’ methods of contacting Argyll and Bute Council deliver no results, social media can be the catalyst for change.

I have first-hand experience of this with a bin issue on Iona. After email had ended with the standard result of nothing happening, a Twitter exchange between residents, councillors and myself eventually led to the solution.

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