Here we are at last in 2021. Doesn’t that sound good? Whatever might be happening, at least 2020 is now firmly behind us, even if the long-term ramifications of the coronavirus pandemic are not. A new year always signifies fresh hope, new goals and embracing changes for the better, but the emotional toll of Covid-19 is still alive and kicking, even if the longed-for vaccine hopes to kick the virus down the road until herd immunity properly overtakes it.
Speaking with my best friend Heather recently, she was describing a family member as being “permanently on send, never on receive”. We were laughing, talking about how some people are terrible listeners but great talkers; how even those close to us sometimes fail to really hear us among all the noise they are making – missing the vital clues that we train our teams to watch for, which hone their consulting skills.